We know you’re going to love your Best Drones Direct purchase but if you do decide to return your order, please review our policy carefully.
All items purchased from “Best Drones Direct, LLC” are returnable for Refund or Exchange within 15 days of receiving. All returns are subject to approval by Best Drones Direct. If the product has been damaged, used, and or is not in its original condition, then we may refuse to offer a refund. This means you may not fly or use any of these products. Once a product has been used, modified or damaged it may not be returned. If item is defective within the first 10 days of receipt it can be exchanged at no charge for the same item, please contact us at firstname.lastname@example.org to begin this process. Shipping and handling charges are non-refundable. Please contact us via email (email@example.com) or phone (877-498-8515) to initiate a return before shipping.
The customer is responsible to pay for all costs including shipping, handling, and customs duties and import taxes (if any) when returning the product(s) plus a restocking fee depending on the item(s) condition:
– If item(s) are returned in unopened box or unopened factory packaging the assessed restocking fee will be 12%.
– If item(s) have been opened but are in new condition/never flown the assessed restocking will be 15%.
– No returns will be accepted for used products or items that show any cosmetic wear.
Steps to Returns:
Contact Best Drones Direct via email at firstname.lastname@example.org to receive RMA#
Package all items securely and have RMA# visible on shipping label or package
Best Drones Direct
414 Main Street, Suite 206
Port Jefferson, NY 11777
(refunds are processed back to original payment method less 15% restocking fee within 2 to 3 days of receipt)
Any return which gets lost or stuck in the customs is accepted as “non-received” and cannot be refunded. We urge all of our customers who want to return products to choose a traceable shipping method. Any charges incurred by “Best Drones Direct LLC.” for items refused because of “Duties and Taxes” will be assessed to the return merchandise, and will NOT be refunded. Best Drones Direct is not responsible for the above mentioned charges, and the customer initiating a return accepts to cover these charges. If the customer declines to cover these charges the return will be reviewed as “non-received” and no refund shall be made. You can return the item you received in the same condition as you received it with your own arrangements of delivery to the return point given to you at the time your return is authorized by a Best Drones Direct representative. All returns must be approved, Best Drones Direct reserves the right to reject a returned item if it has not been previously authorized with a RMA# or is returned in a condition that is not able to be resold “As New”. All packages received without RMA#’s are automatically rejected and returned at the sender’s expense. We can only issue a refund when the item arrives and its condition is confirmed by our technicians through a final inspection.
Best Drones Direct reserves the right to change its prices without notice. Products purchased prior to a price change does not warrant or qualify for a store credit or a partial refund for any difference in pricing.
We offer a 10-day ‘buyer’s remorse’ return policy. Unopened boxes can be returned with no questions asked. Opened and flown product can be returned and must be in new working order (subject to our discretion). Opened boxes will incur a 20% restocking fee.
The returned merchandise must be in its original condition and accompanied by the packing slip included in your order, as well as the original documentation and packaging; otherwise the return will not be honored.
Original condition means that there are no scratches, marks or blemishes on the product and the security tags are still attached. The product must not have been sized or altered in any way.
Damaged Box or Damaged Product: If you receive damaged or incorrect item(s), contact a Customer Support no later than 5 business days of receipt of your shipment to make the necessary corrections. If there is extensive damage to the box, refuse delivery and contact a Customer Support immediately at email@example.com .
Refusal of Delivery: If a package is refused for delivery, outside of arriving damaged or in a damaged box, the customer will be responsible for actual shipping charges incurred by BestDronesDirect.com. Once we receive the package back in our warehouse, we will issue a credit to the original form of payment for the purchase price less the actual shipping cost of shipping the package to you.
Incorrect Shipping Address Provided: Packages that are returned because of an incorrect address provided by the customer will be subject to additional shipping charge. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. Requests for packages to be reshipped will be subject to a reshipping fee. If the package is returned and customer has not contacted a customer support the order will then be refunded back to the original form of payment.
BestDronesDirect.com ships to all U.S. destinations, including Alaska, Hawaii and Puerto Rico & the U.S. Virgin Islands.
Refusal of Delivery – If a package is refused for delivery, the customer will be responsible for actual shipping charges incurred by BestDronesDirect.com. Once we receive the package back in our warehouse, we will issue a credit to the original credit card for the purchase price less the actual shipping cost of shipping the package to you. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. The purpose of this is to defray unnecessary shipping costs and to allow us to offer the lowest prices possible. This does not apply to packages that appear to be damaged in shipping.
Incorrect Shipping Address Provided – Packages that are returned because of an incorrect address provided by the customer will be subject to additional shipping charges. When we receive the package in our warehouse, we will issue a credit to the original credit card for the purchase price less the actual shipping cost. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. Requests for packages to be shipped again will be subject to actual shipping charges. The purpose of this is to defray unnecessary shipping costs and to allow us to offer the lowest prices possible.
Shipping times do not include the day the order ships. This does not apply to delays caused by acts beyond BestDronesDirect’s control, such as acts of God, strikes, lockouts or disasters. BestDronesDirect.com reserves the right to cancel or suspend this offer should a computer virus, unauthorized intervention or other cause corrupt the integrity or the proper conduct of the offer. BestDronesDirect.com reserves the right to disqualify any order found to be disrupting the operation of the offer or website.